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Intake, Outreach, and Advocacy (IOA

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INTAKE, OUTREACH, AND ADVOCACY (IOA) SUPPORT WORKER

Regular Part-Time – 30 hours/week

*Posting Date: August 14, 2019
Closing Date: August 28, 2019*

Located in Penticton, BC, the South Okanagan Women in Need Society (SOWINS) is a registered charitable Society that provides a wide range of services in residential and non-residential settings to individuals who have experienced or are at risk of experiencing abuse. Most services focus on serving women and children. SOWINS works from an intersectional feminist philosophy and supports trauma-informed practice and harm reduction models.

SOWINS serves a diverse group of people and we aim to maintain a staff group that reflects the diversity. People of diverse backgrounds and cultures are encouraged to apply.

*ABOUT THE ROLE:
*Reporting to the Manager, Counselling & Victim Services, the Intake, Outreach, and Advocacy Support Workers will identify the needs and risks factors of women who have experienced or are at risk of abuse. The Intake, Outreach, and Advocacy Supporter Workers develop and implement short-term, issue-specific intervention plans within program guidelines.

Gender is a bona fide occupational requirement of this position: only women (trans, cis), gender diverse, and two-spirit applicants will be considered.

Schedule: This is a regular part-time position and averages 30 hours per week. Shifts are Monday-Thursday, 9:00am-5:00 pm with a 30 minute unpaid lunch break. Some flexibility may be needed to meet client’s needs.

Start date: ASAP

Union: This position requires union membership, under Health Sciences Association (HSA).

Wage: $20.78 – 24.21 depending on length of service. (HSA Grid 11).

Benefits: We offer an excellent benefit package! SOWINS covers 100% of MSP premium, extended health plan, dental plan, and life insurance premiums. Entitlements to health and welfare benefits, sick leave, vacation etc. are as detailed by the General Services Collective Agreement.

EXPERIENCE:

Two years recent related experience in a community-based setting, including experience working with individuals who have experienced violence or abuse.
Experience working with diverse clientele who face multiple barriers to accessing services.
Experience working with a variety of word processing and database platforms.
QUALIFICATIONS:

Diploma in a related Human/Social Services field.
Bachelor’s Degree in a related Human/Social Science program preferred.
Valid Standard First Aid & CPR Level C Certification
Non Violent Crisis Intervention Training (NVCI).
Asist (Suicide Prevention) Training
Satisfactory vulnerable sector criminal record check.
Valid Class 5 driver’s license and acceptable current drivers abstract
The Intake, Outreach, and Advocacy Support Worker may be required to use their personal vehicle during performance of duties. Thus the successful applicant must have access to a vehicle with appropriate level of insurance to transport clients.

The successful applicant will have a combination of administrative ability and emotional intelligence to support our clients as they engage with our services.

For further information about the Intake, Outreach, and Advocacy Support Worker position please review the Intake, Outreach, and Advocacy Support Worker Job Description.

JOB DESCRIPTION
TITLE: Intake, Outreach, and Advocacy (IOA) Support Worker
PROGRAM: Counselling & Victim Services
REPORTS TO: Manager, Counselling & Victim Services
WORKS WITH: Works with the members of SOWINS’: Executive Director, Administration Team, Women’s Counselling Team, Community Based Victim Services Team, PEACE (Prevention, Education, Advocacy, Counselling, and Empowerment) Counsellor, Transition House Team, SafeXST Team, Employment Services Coordinator, and Housing Programs Coordinator.
JOB SUMMARY: Reporting to the Manager, Counselling & Victim Services, the Intake, Outreach, and Advocacy Supporter Workers will identify the needs and risks factors of women who have experienced or are at risk of abuse. The Intake, Outreach, and Advocacy Supporter Workers develop and implement short-term, issue-specific intervention plans within program guidelines.
KEY DUTIES AND RESPONSIBILITIES:
Client Service
1.Provides short term emotional support during drop-in hours which meets the unique needs and concerns of women and children who have experienced abuse.
2.Where appropriate, provides crisis response services during regular program hours.
3.Gathers information relevant to the client’s problems, needs and risks by interviewing, observing behavior, and using a variety of inventories, checklists and questionnaires.
4.Prepares case histories, assesses problems and outlines outreach services provided by SOWINS.
5.Assesses the safety of clients and their children and supports clients in reducing safety risks. Completes safety planning and risk assessment.
6.Provides information and education on the dynamics and cycles of abuse.
7.Assists clients in organizing materials, documents, and points of fact for court.Provides information and support for clients involved with family court system.Maintains current knowledge of issues and resources related to abuse and violence including Family Law.
8.Accompanies client to appointments, and to various events such as court appearances as required.
9.Supports the counselling team by completing intake processes for new counselling clients, as required.
10.Maintains client confidentiality in accordance with the Freedom of Informationand Protection of Privacy Act (FIPPA) and the Personal Information Privacy Act(PIPA).
Referrals and Liaison:
11.Contact incoming referral sources promptly and provide confirmation to the referring agency.
12.Returns phone calls and emails regarding requests for services from outside service providers.
13.Conducts client assessments to identify needs and refer to appropriate resources such as, counselling, legal aide, and medical services etc.
14.Make initial contact for the client if requested and follow up if appropriate.
15.Liaises with and/or promotes the interests of clients with other community service providers, professionals and service providers as required.Accompanies clients to meetings and appointments as required.
16.Create, contribute to or participate in committees and groups to promote and support the safety of individuals experiencing abuse.
17.Conducts public education and prevention activities including presentations and public awareness activities about SOWINS services and issues surrounding abuse.
Administration and Record Keeping:
1.Ensure client files are accurate, up-to-date, and stored in keeping with records management guidelines of both the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Information Privacy Act (PIPA).
2.Explain client confidentiality and ensure consent forms are signed.
3.Ensure data entry and statistical reporting is completed according to deadlines.
4.Adhere to the agency code of ethics.
5.Participate fully in agency tasks, planning meetings, goal setting, and consensus decision making as a member of the collaborative team at SOWINS.
Perform other duties as required.
QUALIFICATIONS
Education/Training:
•Diploma in a related Human/Social Services field.
•Non Violent Crisis Intervention Training NVCI
•Standard First Aid With CPR Level C
•Asist (Suicide Prevention) Training
Experience:
•1 year recent related experience in a community-based setting, including experience working with individuals who have experienced violence or abuse.
•Experience working with diverse clientele who face multiple barriers to accessing services.
•Experience working with a variety of word processing and database platforms
OR equivalent combination of education, training and experience.
Knowledge:
•In depth knowledge of SOWINS – or equivalent organization, and other local community agencies.
•Working knowledge of cultural diversity.
•Knowledge of the community resources, needs and support required by survivors of abuse.
•Maintain current knowledge of and comply with organizational policy and procedures.
•Aware of marginalizing circumstances experienced by diverse communities including, but not limited to: drug use, homelessness or precarious housing, sexwork, mental health, trauma and violence, etc.
•Understanding of how cultural diversity influences the participant service plan.
•Understanding of harm reduction as it relates to drug use and sex work.
•Understanding of trauma- and violence-informed practice.
•Demonstrated understanding of the both the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Information Privacy Act(PIPA) and their impact on counselling for victims of crime.
•Understands the principles and strategies of self-care and their importance as an Intake, Outreach, and Advocacy Support Worker.
Skills/Abilities:
•Demonstrated ability and techniques as they apply to providing emotionalsupport to a diverse clientele.
•Excellent interpersonal and communication skills – written and oral.
•Demonstrated proficiency with various computer programs and Microsoft programs – outlook, word, and excel.
•Demonstrated ability to work independently and as part of a team and maintain healthy professional relationships.
•Demonstrated effective time management skills to ensure punctuality and ability to prioritize work.
•Ability to problem solve with clientele and demonstrated ability to make sound professional judgements.
Other Requirements:
•Criminal Record Check.
•Willing to work flexible hours as required by the Manager Counselling & Victim Services.
•Valid BC Driver’s License
•Access to a reliable vehicle with appropriate third party insurance.
SOWINS Core Competencies:
•Is respectful, non-judgmental and inclusive at all times.
•Follows through on commitments and obligations.
•Works honestly and fairly with staff, colleagues, clients and other organizations with whom we work; communicates effectively.
•Fosters open communications.
•Plans and organizes time effectively and efficiently.
•Represents SOWINS in a positive and professional manner.
•Models the Society’s Code of Conduct.
Pending JJEP Evaluation

HOW TO APPLY: Please send your resume and cover letter to: [email protected], by 12pm on the closing date of August 28, 2019.

Contact Seller
Name:SOWINSJP
Location:Penticton, British Columbia
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Details
Closing Date August 28 at noon
Views:81
Post Date:Aug 14, 2019
Exp. Date:Sep 13, 2019
Listing Type:Private
Ad Number:3952172
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