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Customer Service Representative

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LowestRates.ca was founded on a simple idea: Canadian consumers deserve more choice and better advice when it comes to managing their biggest financial decisions. LowestRates.ca is a young, dynamic, and fast-growing company based in Toronto with a satellite office in Kelowna. We have recently been named to the Globe & Mail's list of Fastest Growing Companies; to Deloitte's North American Technology Fast 500 List; and, Canadian Business' Growth 500 List. The MaRS Discovery District also just identified us as one of the next Canadian companies to hit $100 million in revenue.

So, what exactly do we do? Our business offers consumers easy to access online rate comparisons (think Expedia for personal finance!) which helps Canadians save time and money. We have vetted North America's leading financial institutions so we can offer consumers a one-stop-shop to access "customized" insurance, mortgage, credit card and loan offerings for their individual needs. The whole country is noticing us, which is why we have helped millions of Canadians save close to a billion dollars in interest and fees. Exciting, right? Which brings us to our current state - we are growing and looking for passionate, life-long learners who are eager to bring their skills and talent to help us on this incredible journey. Our Kelowna office is located in the Landmark Centre and we want you to join our growing team!

We are creating a unique culture built on transparency, fairness, a "can-do" attitude and of course, a lot of fun! Our employees genuinely love it here. Come find out why.

The role

Our customer service team ensures that our customers receive the best customer experience possible. Our number one objective as a company is to delight our customers and you would be handling these interactions for us. We would like you to join our auto loans customer service team. The auto loan division generates financing applications from customers to purchase vehicles from our dealer partners. Our CSR team helps verify customer's applications and handle inbound inquiries as needed. You will also be responsible for the following:

-Reviewing and processing applications submitted from customers on our website.
-Answering incoming phone calls and emails from customers.
-Informing customers how our program works and answering any questions about their application.
-Completing new applications over the phone.
-Making outbound calls to verify customer information.
-Updating applications with new or missing data.

Your core strengths

-Excellent verbal and written communication skills (English and/or French).
-Ability to create solutions for customer issues.
-Strong listener and customer focused.
-Ability to manage time effectively and work through a list of tasks.
-Enjoy working in a team environment.
-Comfortable multi-tasking while maintaining attention to detail while taking calls with a headset and typing.
-Positive personality that can build rapport with customers.
-Comfortable working within CRM software.

Our culture & perks

-Compensation: $34,000 base salary.
-Comprehensive health, dental and vision coverage.
-A fulfilling, challenging workplace offering you the opportunity to advance your career and enjoy the Okanagan lifestyle!

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Location:Kelowna, British Columbia
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Post Date:Jul 31, 2020
Exp. Date:Aug 30, 2020
Listing Type:Private
Ad Number:4232176
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Inquiring about: Customer Service Representative
  Accepted formats: Word,pdf

Listing: Customer Service Representative

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